Support Category
Support & Maintenance
6
- What happens if a plugin update breaks my site?
- Will my site be updated and upgraded automatically?
- How do you handle custom or premium WordPress themes and plugins?
- Do you offer staging environments for development and testing?
- What level of control panel access do I get?
- What support do you offer?
Hosting & Performance
11
- Can you integrate a content delivery network (CDN) for a global audience?
- Do you provide any guarantees on page load times or performance improvements?
- Does your service help improve Core Web Vitals for better Google search rankings?
- What if my website experiences a sudden spike in traffic—will it remain fast and stable?
- Can you optimise large image libraries and media-heavy sites without affecting quality?
- Do you support multisite WordPress installations?
- How can I track performance improvements?
- Is your service environmentally friendly?
- How do you improve my site speed?
- What makes Lightning Site Hosting different from other providers?
Migrations & Trials
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- Do you provide assistance with domain DNS records, or is that my responsibility?
- Is migration included?
- What does your free three-month trial include?
- Why should I switch from my current hosting provider to Lightning Site?
- How does your free trial work?
- What happens if I want to go back to my old host after the free trial?