Legal

Terms of Service

These Terms of Service (“Terms”) govern your use of the services provided by LightningSite, hereinafter referred to as “we,” “us,” or “our”. By using our services, you agree to abide by these Terms. Please read them carefully beforehand.

Trading Name

LightningSite is a trading name of Nordic Creative Limited, a legally registered company (company number 07580121 registered in England & Wales).

Nordic Creative Limited owns and manages LightningSite, ensuring compliance with relevant legal obligations and standards. All operations, including website management and service provision, fall under the purview of Nordic Creative Limited.

Nordic Creative Limited shall not be held legally responsible for the content or other aspect of our clients’ websites. Clients are solely responsible for the accuracy, legality, and compliance of their website content with applicable laws and regulations.

Nordic Creative Limited disclaims all warranties, express or implied, regarding the client’s website, and shall not be liable for any damages, losses, or liabilities arising from the use of, or inability to use, the client’s website.

By accessing or using LightningSite’s website or services, users agree to abide by these terms and conditions. If users do not agree with any part of these terms, they should refrain from using LightningSite’s website or services.

Fair Use Policy

Our Fair Use Policy is designed to ensure the fair and responsible use of our hosting services. While we strive to provide unlimited resources to our clients, excessive usage by a few users may impact the overall performance and availability of our services for others. Therefore, we may impose certain limitations on usage in order to maintain the quality of service for all users.

Examples of activities that may violate our Fair Use Policy include, but are not limited to:

  • Excessive bandwidth usage that adversely affects the performance of our servers
  • Storage of illegal or infringing content
  • Activities that result in excessive CPU or memory usage
  • Sending spam or engaging in other abusive behaviour

Violation of our Fair Use Policy may result in account suspension or termination. We reserve the right to determine what constitutes excessive usage and to take appropriate action as necessary.

Free Trial Policy

During the free trial period, customers are granted complimentary access to our hosting services, which include enhancements to speed and CO2 optimisation features as detailed on the Performance package. Please note that these upgrades are provided at no additional cost for the duration of the free trial.

However, it is important to understand that while the hosting and specified upgrades are included, any development work undertaken as part of the Development package is chargeable. Specifically, should you require development services during your trial, the provision of up to two hours of development work is available but will incur charges if the service is cancelled at any point during or after the free trial period. These charges are non-refundable and designed to compensate for the professional time spent on development tasks requested by the customer.

By accepting this free trial, you agree to these terms, acknowledging that while the trial includes hosting and performance upgrades, any development work requested is subject to charges as outlined above, payable upon cancellation of the trial or service.

Cookie Policy

Our website uses cookies to improve your browsing experience. Cookies are small text files that are stored on your computer or mobile device when you visit our website. They allow us to recognize your browser and remember certain information, such as your preferences and past interactions with our site.

We use cookies for various purposes, including:

  • Analysing traffic and usage patterns on our website
  • Personalising your experience by remembering your preferences

By using our website, you consent to the use of cookies in accordance with this policy. You can control and manage cookies in your browser settings. However, please note that disabling cookies may impact your ability to access certain features of our website.

Privacy Policy

Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.

Data Storage: our data center is provided by Krystal Hosting Ltd, for more information on how your data is physically stored please visit their website.

Information We Collect: We may collect personal information such as your name, email address, and payment details when you register for an account or make a purchase. We also collect non-personal information such as your IP address, browser type, and operating system. All payment information is held by Stripe Inc. we do not keep any data on our clients payment methods.

How We Use Your Information: We use your personal information to provide and improve our services, communicate with you, process payments, and customise your experience. We may also use aggregated data for analytics and marketing purposes. We do not sell or rent your personal information to third parties.

Data Security: We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights: You have the right to access, update, and delete your personal information. You can also opt-out of receiving marketing communications from us.

By using our website and services, you consent to the collection and use of your personal information as described in this policy. We may update this policy from time to time, so please review it periodically for any changes.

Do you have any questions? Please contact us today!