Terms & Conditions

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LightningSite Terms & Conditions

Introduction & Trading Information

LightningSite is a trading name of Nordic Creative Limited, registered in England & Wales (Company Number: 07580121), registered office at Kemp House, 152 City Road, London, EC1V 2NX. For the remainder of these Terms and Conditions, “LightningSite” refers interchangeably to Nordic Creative Limited.

LightningSite Hosting Terms & Conditions

Client Responsibility

Clients are solely responsible for their website content’s accuracy, legality, and compliance.

Fair Use Policy

  • No excessive bandwidth or CPU usage impacting server performance.
  • No illegal or infringing content storage.
  • No spam or abusive behavior.

Violations may lead to suspension or termination.

100-Day Money-Back Guarantee

Refund excludes onboarding/development work (£65/hr + VAT).

Service Level Agreement (SLA)

  • 99.9% uptime guarantee.
  • 2-hour support response (Mon-Fri, 9am-6pm UK).

Backup Policy

  • Twice-weekly full site backups (Wed & Sun).
  • Daily database backups (last 7 retained).
  • Encrypted backups via Backblaze, stored across three servers.

Cancellation Policy

  • Annual: Unused months refunded minus development fees.
  • Monthly: No refunds, ends at period conclusion.

Scheduled Maintenance

Outside UK working hours.

Data Migration

Free migration via third-party tools. Not liable for issues from previous hosts.

Domain & Email Hosting

Domain management available; no email hosting provided.

Multi-Site Policy

Clients must be sole contact; no direct customer/subcontractor support.

Prohibited Content

No hosting of violent, extremist, illegal, immoral, provocative, firearms-related content.

Professional Indemnity Insurance

Coverage up to £1,000,000 (Hiscox Insurance Ltd, EU/UK excluding USA/Canada).

Limitation of Liability

No liability for indirect damages or loss from technical issues beyond direct control (third-party outages, acts of God).

Account Reinstatement

No fees for reinstating suspended accounts after issue resolution; timelines may vary.

LightningSite Web Development Terms & Conditions

Applicability

Engaging our development services constitutes acceptance of these terms.

Quotations, Invoicing & Payments

  • Quotations valid 30 days; adjustments may apply for specification changes.
  • 30% deposit required upfront; payment delays extend project deadlines.
  • Delays beyond 10 working days without agreement result in invoicing for completed work.
  • Final 70% invoiced at project completion (‘go-live’); due within 7 days.
  • Changes during the build phase require revised quotations.
  • We reserve rights to suspend/remove online materials for payment non-compliance.
  • Smaller ad hoc changes up to £1,000 require no deposit.

Warranty Period

All web development projects carry a 12-month warranty from the completion (‘go-live’). Defects from our work rectified free; excludes client changes or third-party software/plugins issues.

Professional Indemnity Insurance

Coverage up to £1,000,000 (Hiscox Insurance Ltd) within EU & UK, excluding USA or Canada claims.

Termination

Clients may terminate projects anytime; work completed billed hourly. Additional charges may apply for significant deviations from brief.

Support & Ongoing Work

Billed hourly (minimum increment 0.5 hrs). Rates subject to change with 30-day notice. Monthly invoicing in arrears.

Security & Backups

See LightningSite Hosting Terms for security services details.

Revisions & Feedback

Feedback opportunities provided during design/development phases. Significant changes may incur charges.

Project Deadlines

Deadlines depend on client responsiveness and timely material provision.

Compatibility

Websites tested on common browsers/OS. Special compatibility requirements must be communicated upfront.

Intellectual Property & Liability

Ownership transfers to client upon full payment. Design credits must remain 12 months post-launch unless otherwise agreed. LightningSite not liable for losses due to inaccuracies, delays, or client content/media loss.

LightningSite Affiliate Programme Terms & Conditions

Commissions & Payments

  • £200 one-off payment per qualifying referral after 100-day guarantee.
  • 20% ongoing commission on monthly/annual subscriptions and add-ons.
  • Commissions paid monthly post 100-day satisfaction guarantee.
  • Minimum payout: £50 (PayPal/BACS/Stripe), otherwise £250 if manual payment required.

Affiliate Restrictions & Misuse

No spam, unsolicited emails, self-referrals, misrepresentation, or bidding on LightningSite branded keywords. Misuse or fraudulent activities lead to termination of commission eligibility.

Affiliate Dispute Resolution

Contact affiliates@lightningsite.io for tracking issues or commission disputes. We value our partners and aim for swift resolutions.

Changes & Governing Law

LightningSite reserves the right to alter/terminate the programme without notice. Existing commissions honoured. Governed by UK law.

Read our 5 star reviews on TrustPilot

Rene Bozier

Helpful and prompt responses

Eliot has been really helpful hosting my website, I needed lots of things changing as my business was going in a different direction. He changed the pages I needed him too very quickly. Always there to answer questions. I get monthly updates for what is going on (I don't understand these but I'm sure he would explain if needed). In all he does what I expect - keep my website up and running.

Christian Hopkins

Highly recommend LightningSite

LightningSite have been a breath of fresh air for us. The service is second-to-none. The speed improvement from our previous host is signifant. I'd highly recomment these guys to host your site if you're looking for a responsive, pro-active and professional service.

KLH Sustainability

Excellent service from Eliot as always

Excellent service from Eliot as always. Always one call/email away. No question or emails is too big or small.

Sarah-Jane Newton

LighteningSite ~ Highly Recommended

Eliot and his team at LightningSite were recommended to me by a friend, to both build and host our new website - a great recommendation. They took time to understand our needs, and delivered exactly what we wanted, within budget and within agreed deadlines. They were a pleasure to deal with and talked in terms we could understand rather than tech-speak. The subsequent hosting has been seamless, is regularly upgraded and we love the fact that our website is 100% powered by renewable energy. I cannot recommend them highly enough.

Anna N

Great customer service

We have been working with the team for over four years and It is always a pleasure; they provide great customer service with quick and helpful responses. They are also proactive including providing an upgrade to the website which has improved its performance and efficiency

Cath - Insight Sherpas

Proactive and Personable

Eliot and the team have been our trusted partners for over 10 years. Not only are the incredibly helpful and proactive, they're also really passionate about what they do - which makes working with them a real pleasure.