Privacy and Cookies Policy (UK)

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LightningSite Privacy Policy

LightningSite (a trading name of Nordic Creative Limited) is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
By visiting www.lightningsite.io (our “site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 2018 (and the UK GDPR), the data controller is Nordic Creative Limited, registered in England and Wales under company number 07580121, with a registered office at Kemp House, 152 City Road, London, EC1V 2NX.

Information we may collect from you

  • Information you provide via forms, phone, email, including name, address, company name, email address, phone number, business details.
  • Technical information (IP address, browser type/version, time zone, OS, platform).
  • Visit information (URL clickstream, date/time, pages viewed, response times, download errors, interaction info, browsing methods).

How we use your information

  • Provide requested information, products, services.
  • Fulfill contractual obligations.
  • Notify service changes.
  • Site administration (troubleshooting, data analysis, testing, research).
  • Improve site/content effectiveness.
  • Facilitate interactive features.
  • Maintain site security.
  • Evaluate advertising effectiveness, provide relevant advertising.
  • Suggest relevant services.

Disclosure of your information

  • Selected third parties (IT providers, hosting, analytics).
  • Professional advisers (accountants, lawyers, insurers).
  • Regulatory/law enforcement if legally obligated.

We never sell, rent, or share your data for third-party marketing.

Where we store your data

Data stored in the UK/EEA, with some processing possibly outside these regions. Submitting data indicates consent to this storage/processing. We ensure data is securely handled according to this policy.

Your rights

  • Access/correct personal data
  • Erase personal data
  • Object/restrict processing
  • Request data transfer
  • Withdraw consent anytime
  • Lodge complaints with ICO

Exercise rights via our contact page.

Policy Updates

Check regularly for updates. Changes posted on this page.

Contact

Privacy policy queries via our contact page.

LightningSite Cookies Policy

Our website uses cookies to improve user experience. By using our website, you consent to cookies. Adjust browser settings to manage cookies, noting this may impact functionality.

We collect personal information (name, email, payment details) via Stripe Inc. Payment details are not stored on our systems (soley on Stripe). Other data is stored securely with Dashlane Inc. We never sell or rent your information. You may access, update, or delete your data anytime.

We reserve the right to update these policies periodically.

Read our 5 star reviews on TrustPilot

Rene Bozier

Helpful and prompt responses

Eliot has been really helpful hosting my website, I needed lots of things changing as my business was going in a different direction. He changed the pages I needed him too very quickly. Always there to answer questions. I get monthly updates for what is going on (I don't understand these but I'm sure he would explain if needed). In all he does what I expect - keep my website up and running.

Christian Hopkins

Highly recommend LightningSite

LightningSite have been a breath of fresh air for us. The service is second-to-none. The speed improvement from our previous host is signifant. I'd highly recomment these guys to host your site if you're looking for a responsive, pro-active and professional service.

KLH Sustainability

Excellent service from Eliot as always

Excellent service from Eliot as always. Always one call/email away. No question or emails is too big or small.

Sarah-Jane Newton

LighteningSite ~ Highly Recommended

Eliot and his team at LightningSite were recommended to me by a friend, to both build and host our new website - a great recommendation. They took time to understand our needs, and delivered exactly what we wanted, within budget and within agreed deadlines. They were a pleasure to deal with and talked in terms we could understand rather than tech-speak. The subsequent hosting has been seamless, is regularly upgraded and we love the fact that our website is 100% powered by renewable energy. I cannot recommend them highly enough.

Anna N

Great customer service

We have been working with the team for over four years and It is always a pleasure; they provide great customer service with quick and helpful responses. They are also proactive including providing an upgrade to the website which has improved its performance and efficiency

Cath - Insight Sherpas

Proactive and Personable

Eliot and the team have been our trusted partners for over 10 years. Not only are the incredibly helpful and proactive, they're also really passionate about what they do - which makes working with them a real pleasure.